beti FAQ — Frequently Asked Questions & Full answer

You must be at least 18 years old to register on beti. You will be asked to confirm your age during registration. If your age cannot be verified through ID checks at the time of withdrawal, your account will be closed.

Each person may only open one account. Different members of the same household may register separately, but each must have their own mobile number, ID, and bank account. Creating multiple accounts from the same device or IP address will be treated as suspicious activity.

KYC (Know Your Customer) verification is required for security purposes. To make a withdrawal, you'll need to upload a photo of your national ID or passport. Submit your KYC documents from Account Settings. Verification is usually completed within 24–48 hours.

You can update your password and contact details from Account Settings. To change your name or date of birth, contact customer support and provide supporting documentation. Updating your mobile number also requires assistance from support.

Yes. You can request self-exclusion for a temporary break or account closure for a permanent one. Contact customer support to proceed. Any valid balance can be withdrawn before the account is closed.

Yes, registration on beti is completely free. There is no fee to create an account. A deposit is only required when you want to bet or play games.

On the login page, click "Forgot password?" An OTP will be sent to your registered mobile number. Use that code to set a new password. The entire process takes about 3–5 minutes.

The minimum deposit varies by payment method. Mobile banking generally starts from BDT 100. The minimum for bank transfers may differ. The limit for each method is clearly displayed on the deposit page.

Mobile banking and e-wallet deposits are usually credited instantly or within 15 minutes. Bank transfers may take anywhere from 30 minutes to a few hours. If your deposit hasn't appeared after 30 minutes, contact customer support with your transaction reference.

beti does not charge any fees for deposits. However, your payment provider may apply its own service charges based on its policies. We recommend checking those fees before making a deposit.

First, check your payment method's balance and transaction history. If funds were deducted but did not arrive in your beti account, contact customer support with your transaction ID or reference number. Issues are typically resolved within 24 hours.

beti supports popular mobile banking services in Bangladesh, bank transfers, and various e-wallets. You can find the full list of available payment methods on the Deposit page. New payment methods are added regularly.

Deposit limits vary by account level and payment method. As part of responsible gaming, you can also set your own deposit limits. For more details, visit Account Settings or contact customer support.

A wagering requirement means you need to place bets totalling a specific multiple of the bonus amount before you can withdraw it. For example: a 10x wagering requirement on a 100 BDT bonus means you must wager 1,000 BDT. Requirements vary by bonus — they are clearly stated in each offer's terms and conditions.

Bonus balance cannot be withdrawn directly — it converts to real balance once the wagering requirements are met. Real balance can be withdrawn at any time. Both balances are displayed separately in your account dashboard.

You'll receive a referral bonus when someone registers using your referral code or link and makes their first deposit. The bonus amount depends on the current promotion. You can find your referral link in Account Settings.

Yes, most bonuses have an expiry date. Welcome bonuses generally require wagering requirements to be completed within 7–30 days. Any unused bonus expires at the end of that period. The expiry for each bonus is stated in its individual terms.

Weekly cashback is credited automatically to active members. A portion of your net losses within a given period is returned as cashback. The timing and amount are determined by the current promotion terms.

Yes, active bonuses can be cancelled from your account settings. However, cancelling a bonus will also void any winnings earned from that bonus. Think it through carefully before cancelling.

Yes, beti offers live in-play betting. Place bets in real time while a match is in progress — odds update continuously. Live betting is especially popular for cricket and football.

beti's casino games run on RNG (Random Number Generator) technology that is independently certified. The Live Casino features real dealers via live streaming. Regular audits are conducted to ensure system fairness and integrity.

Odds are a mathematical expression of the probability of winning. beti displays odds in decimal format. For example: at odds of 2.5, a bet of 100 BDT returns 250 BDT if you win (including your original 100 BDT stake). Odds change continuously during live matches.

Yes, beti is built with a mobile-first design and runs smoothly on any smartphone. The beti mobile app is also available for an even better experience.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being called off — your stake will be refunded. Full details are available in the terms and conditions.

Mobile banking and e-wallet withdrawals are typically processed within 1–24 hours. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer due to KYC verification.

The minimum withdrawal amount varies by payment method. For mobile banking, it generally starts from BDT 200–500. The limit for each method is shown on the withdrawal page.

Withdrawals can be rejected for several reasons: incomplete KYC, suspicious account activity, unmet bonus wagering requirements, or a breach of terms and conditions. You will be notified of the reason for rejection by email.

beti generally does not charge withdrawal fees. However, your payment provider may apply its own charges. Any applicable fees are shown on the Withdrawal page.

As a general rule, try to withdraw using the same method you used to deposit. This follows international anti-money laundering regulations. Withdrawals via a different method may require additional verification.

No. beti never sells your personal information to third parties. Your data may only be shared with payment processors or regulatory authorities as required by law. Please read our Privacy Policy for full details.

Contact customer support immediately and request a temporary account suspension. Once your identity is verified with a valid ID, you can recover your account by setting a new password and enabling 2FA. To stay secure going forward, always use a strong password and keep 2FA active.

Go to the "Security" section in Account Settings and enable "Two-Factor Authentication". Each time you log in, an OTP will be sent to your mobile. With 2FA active, no one can log in to your account even if they know your password.

Always use the beti.vin URL. beti staff will never ask for your password or OTP. Do not click on unfamiliar links. Always verify the URL before using any link received via email or SMS. If you notice anything suspicious, report it to customer support.

Submit any complaint directly to customer support via live chat, email, or Telegram. Your complaint will be logged and resolved within a set timeframe. For serious disputes, resolution can also be sought through the relevant regulatory authority.